Privacy Policy

This Privacy Policy explains how HVAC Marketing Engine, LLC(“HVAC Marketing Engine,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, book a call, purchase products, or engage our marketing services (collectively, the “Services”). By using the Services, you agree to this Policy.

1. Information we collect

Information you provide. We collect information you give us directly, such as:

• Contact details — name, email, phone number, and company — when you book a call, fill out a form, or contact support.
• Order details — shipping and billing address, the products you order, and any artwork, logos, or content you submit for print jobs.
• Account details — if you use the client portal, information associated with your account.
• Communications — messages, requests, and feedback you send us.

Information collected automatically. When you use the site we automatically collect:

• Device and usage data — IP address, browser type, pages viewed, referring URLs, and interactions.
• Marketing attribution — UTM parameters and referral source, so we can understand which campaigns drive inquiries.
• Cookies and similar technologies — see “Cookies and tracking” below.

Payment information. Card payments are processed by Stripe. We do not collect or store full card numbers on our servers — that data goes directly to Stripe, our PCI-compliant payment processor.

2. How we use information

• Provide, fulfill, and support your orders and marketing services.
• Schedule and manage booked calls and appointments.
• Communicate with you about orders, projects, support, and account matters.
• Send marketing communications where permitted — you can opt out at any time.
• Measure and improve our website, campaigns, and Services through analytics.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our agreements.

3. Cookies and tracking

We use first-party analytics and may use third-party tools (for example, Google and Meta advertising and analytics tags) to understand site usage and measure marketing performance. You can control cookies through your browser settings; disabling some cookies may affect how parts of the site work.

4. How we share information

We do not sell your personal information. We share it only as needed to run our business:

• Service providers that operate the Services on our behalf — including Stripe (payments), our WordPress/WooCommerce hosting and store platform, GoHighLevel (scheduling and CRM), and analytics providers.
• Print and fulfillment partners to produce and ship your orders.
• Legal and safety — when required by law, subpoena, or to protect our rights, users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

5. Data retention

We keep personal information for as long as needed to provide the Services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or de-identify it.

6. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain marketing or targeted advertising. To make a request, emailsupport@hvacmarketingengine.com. We will verify and respond as required by applicable law. You can unsubscribe from marketing emails at any time using the link in the message.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Third-party links

Our site may link to third-party websites and services we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.

9. Children’s privacy

The Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Policy from time to time. When we do, we will revise the “Last updated” date above, and material changes may be communicated through the site or by email.

11. Contact us

Questions or requests about this Policy or your data? Contact us atsupport@hvacmarketingengine.com.