Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services of HVAC Marketing Engine, LLC (“HVAC Marketing Engine,” “we,” “us,” or “our”). By using our site, placing an order, or engaging our services, you agree to these Terms. If you do not agree, do not use the Services.

1. Who we are and what we offer

We provide two kinds of offerings:

• Marketing services — website design, local SEO, paid advertising, and related digital marketing for HVAC and home-services businesses.
• Products — printed marketing materials (such as business cards, magnets, stickers, and door hangers) sold through our online shop.

Marketing services are typically governed by a separate written proposal, statement of work, or service agreement (“Service Agreement”). If a Service Agreement conflicts with these Terms, the Service Agreement controls for that engagement. These Terms otherwise govern your use of the site and shop.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services on behalf of a business, you represent that you are authorized to bind that business.

3. Accounts

Some features, including the client portal, require an account. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly of any unauthorized use.

4. Orders, pricing, and payment

• Prices are listed in U.S. dollars and may change at any time before you place an order.
• Applicable taxes and shipping are calculated at checkout and added to your total.
• Payments are processed securely by Stripe. By placing an order you authorize us to charge your selected payment method for the full total shown at checkout.
• We may refuse or cancel an order — for example, due to pricing errors, suspected fraud, or content that violates these Terms — and will refund any amount charged for a cancelled order.
• Print proofs. For printed products we provide a PDF proof; production does not begin until you approve it. You are responsible for reviewing the proof for accuracy (spelling, layout, colors, and contact details).

5. Shipping, returns, and refunds

Shipping timelines are estimates and not guarantees. Returns and refunds are governed by our Refund Policy, which is incorporated into these Terms.

6. Your content and intellectual property

Your materials. You retain ownership of the logos, artwork, text, and other materials you provide (“Your Content”). You grant us a license to use Your Content as needed to provide the Services, produce your orders, and run your campaigns. You represent that you own or have the rights to Your Content and that it does not infringe any third party’s rights.

Our materials. The site, our designs, software, and content are owned by us or our licensors and are protected by intellectual-property laws. You may not copy, resell, or create derivative works from them without our permission.

7. Acceptable use

You agree not to:

• Use the Services for any unlawful, infringing, or deceptive purpose.
• Submit content that is illegal, defamatory, or violates others’ rights.
• Interfere with, disrupt, or attempt to gain unauthorized access to the Services or their systems.

8. Third-party services

The Services rely on third-party providers (for example, Stripe, our hosting and store platform, and scheduling and advertising platforms). Your use of those services may be subject to their own terms, and we are not responsible for third-party services we do not control.

9. Marketing results disclaimer

Digital marketing outcomes depend on many factors outside our control, including your market, budget, offering, and third-party platforms. We do not guarantee specific rankings, traffic, leads, sales, or revenue. Any examples or past results are illustrative and not a promise of future performance.

10. Disclaimers

Except as expressly stated, the Services and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

11. Limitation of liability

To the fullest extent permitted by law, HVAC Marketing Engine will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability for any claim relating to the Services will not exceed the amount you paid us for the specific product or service giving rise to the claim in the twelve months before the claim.

12. Indemnification

You agree to indemnify and hold harmless HVAC Marketing Engine and its officers, employees, and agents from claims, damages, and expenses arising out of Your Content, your use of the Services, or your breach of these Terms.

13. Governing law and disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The state and federal courts located in Texas will have exclusive jurisdiction over any dispute, unless a Service Agreement specifies otherwise.

14. Changes to these Terms

We may update these Terms from time to time. Changes take effect when posted, and the “Last updated” date above reflects the latest version. Your continued use of the Services means you accept the updated Terms.

15. Contact us

Questions about these Terms? Contact us atsupport@hvacmarketingengine.com.